Frequently Asked Questions

Real answers for real curl care.

We’re here to simplify your curl routine—not complicate it. Below you’ll find answers to the most common questions about our products, ingredients, orders, and more.

Product Questions

Are your products suitable for all curl types?

Yes, LYC Curl Products are designed to work beautifully on all curl types — from soft waves to tight coils. Our formulas are lightweight yet nourishing, so you can easily adjust how much you use depending on your texture.

 

Wavy/coily fine hair: Use Revival Foam + a touch of PowerHold Gel for soft, frizz-free definition. Finish with our luxe Plopping Towel for frizz-free drying.

 

Curly/coily  hair: Layer Curl Cream + PowerHold Gel for lasting shape and bounce. Finish with our luxe Plopping Towel for frizz-free drying.

 

Frizzy, tight Curly/Coily hair: Use generous layers of Curl Cream + PowerHold Gel for stretch, moisture, and definition. Finish with our luxe Plopping Towel for frizz-free drying.

Can I use your products in humid weather?

Absolutely. LYC was created for hot, humid climates — our formulas help seal in hydration, define curls, and lock out frizz so your style lasts even on sticky summer days.

Are your products safe for colour-treated hair?

Yes. Our formulas are sulfate-free, colour-safe, and nourishing, so they won’t strip or dull your colour. Instead, they help protect vibrancy while keeping curls soft and defined.

Are the ingredients Curly Girl Method approved?

Yes; All LYC products are designed with the Curly Girl Method in mind. They’re free from sulfates, silicones, parabens, drying alcohols, synthetic waxes, and other harsh ingredients — while still delivering salon-level performance.

Can I use the refresh tools daily?

Yes! Our Revival Foam and Plopping Towel are designed for gentle daily use. They’re lightweight, the foam won't cause buildup, and refresh curls in seconds — perfect for busy mornings or between wash days.

Orders & Shipping

How long does delivery take?

Orders are usually packed within 1–2 business days. Standard delivery within Australia typically takes 3–7 business days, depending on your location. Express options are available at checkout.

Do you offer international shipping?

Yes; We ship internationally! Delivery times and rates vary depending on your location and will be calculated at checkout.

Can I change or cancel my order?

If you need to make a change, email us at matasha@loveyourcurls.shop as soon as possible. We’ll do our best to update or cancel your order if it hasn’t been packed or shipped yet.

Do you offer gift options?

Yes — you can add a gift note at checkout, and we’re working on launching beautiful gift sets for special occasions.

Curl Care & Routine Help

I’m new to caring for my curls—where should I start?

Start simple with a routine that works for every curl type:

1️⃣ Cleanse gently to remove buildup. Follow up with a nourishing Curl Treatment for hydration and strength.
2️⃣ Hydrate & Define with LYC Hydrating Curl Cream and PowerHold Gel.
3️⃣ Brush Through using the Curl Define Brush to evenly distribute product and create beautiful, defined curl clumps.
4️⃣ Plop & Dry with our double-sided curl plopping towel for frizz-free definition and long-lasting shape.
5️⃣ Refresh with Revival Foam between wash days to revive curls in seconds — no full wash needed.

✨ As you get to know your curls, you’ll learn how much product and layering works best for you.

How do I know which product is right for my curl type?

We’ve designed LYC to be flexible for all curl types:

Wavy = light layers

Curly = balanced layers

Coily = richer, more layered hydration
You can check our Product Guide or send us a message with your curl type for a personalised recommendation.

Can I use your stylers and tools together?

Yes — our range is designed to work best as a system. Each product complements the next to hydrate, define, hold, and refresh without buildup or frizz. For the ultimate results, layer Curl Cream + PowerHold Gel, then plop and refresh as needed.

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